EDFUND has client relations staff located conveniently across the country to better serve our school customers. Please be aware that EDFUND client relations managers provide services to schools only. If you are a student or parent borrower, please click here for other EDFUND contact information.

Client relations managers are available by phone and are in the field serving customers 60-70% of the time. Client relations managers can provide

• on-site training
• responses to loan status inquiries
• assistance by phone to schools working rejects
• instructional materials for school personnel regarding student loan processing
• installation and training of personal computer software products
• up-to-date reports and report downloading via computer
• IDs and passwords to maintain school system security
• default management services
• consultation services to improve and streamline processes
• entrance and exit interview consultation
• policy and procedure guidance
• in California , problem resolution assistance in all areas of loan and Cal Grant processing

SCHOOL SERVICES

P.O. Box 419045
Rancho Cordova, CA 95741-9045

Toll free 866.222.2680
Fax 916.526.8027