This guide is designed to help you manage your default prevention efforts.
You should contact your borrowers during three key periods—in school, grace and delinquency.
In School — Building rapport with your students now makes it more likely they will ask for assistance later.
Grace Period — Letter guidelines and strategies for contacting students as they transition to loan repayment.
Delinquency — Strong counseling skills and an ability to interpret the delinquency process are the hallmarks of successful default prevention counselors. This section contains charts, communication guidelines and other tools.
Cohort Default Rate — A framework to help the default prevention coordinator easily understand cohorts and determine in which cohort a student will fall.
By communicating with students while they're in school and throughout repayment, you can help your students borrow successfully—and lower your cohort default rate.
